Refunds and Returns
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your confirmation email.
Exchanges (if applicable)
If you need to exchange your item for an alternative size, send us an email at firstname.lastname@example.org and send your item to: PO Box 793 Roma AU 4455. To be eligible for an exchange, your item must be unused and in the same condition that you received it.
To complete your exchange, we require proof of purchase – e.g. your confirmation email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.